“You promised that you would make it 95%. Well it’s not 95%. It’s 100%!”

Dear Kevin,

When I brought my car in for a large dent you promised that you would make it 95%. Well it’s not 95%. It’s 100%! Much better than I expected. I appreciate your attitude and professionalism. Those who I showed it to were equally impressed. You can use my name as a recommendation any time.

I wish you and your family a Merry Christmas and a Happy New Years.

Sincerely,
Reuben Redfield

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